GIATA's support team is available Monday to Friday from 9 a.m. to 4 p.m. CEST (CET).
The GIATA Customer Success Team offers general support for the usage of all GIATA interfaces, for example, questions about data availability or quality. The general email address of the support team is customer-success@giata.com, although we recommend sending inquiries regarding GIATA Drive or from hotels directly to hotels@giata.com.
In the case of specific technical problems, colleagues from the specialist departments will be consulted.
General questions about products can also be answered by the sales team via sales@giata.com.
For the certification process: External technical support is available for the certification process of MultiCodes customers, i.e. a confirmed, optimal (desired) integration of the MultiCodes interface via integration.giata@gmail.com.
External technical support is available for Room Type Mapping customers before and after signing the contract with the aim of immediately improving and correcting incorrect assignments via the service provider D4T (Data for Travel) via support@roommapping.com.