How do I get technical support?
GIATA's support team is available Monday to Friday from 9 a.m. to 4 p.m. CEST (CET).
The GIATA Customer Experience Team offers general support for the usage of all GIATA interfaces, for example questions regarding data availability, mappings, or data quality. The general email address of the support team is customer-experience@giata.com. We recommend sending inquiries regarding GIATA Drive, as well as requests originating directly from hotels, to customer-experience@giata.com.
In the case of specific technical issues, colleagues from the relevant specialist departments will be consulted.
General product-related questions can also be directed to the Sales Team via sales@giata.com.
For the certification process, technical support for MultiCodes customers, including the certification of a correct and optimal integration, is available via integration.giata@gmail.com.
For Room Type Mapping (RTM), support requests prior to contract signature should be directed to D4T (Data for Travel) via support@roommapping.com. After the contract has been signed, all support requests, service inquiries, and issue reports should be submitted to the GIATA Customer Experience Team via customer-experience@giata.com. GIATA will coordinate with D4T where required.