The handling of matching errors can vary, and should therefore always be checked on a case-to-case basis.
GIATA permanently collects and receives data, partially from third parties, such as wholesalers and tour operators. The supplied data is matched with existing data within the MultiCodes Data Collection firstly by an automated process and then by manual, individual research, removing any errors identified. New properties are added to the data collection. Incomplete or other non-matchable entries are ignored.
Beyond the automatic comparison of data, GIATA does not verify data supplied by third parties, which means the accuracy of the information included within the MultiCodes Data Collection (or that linked to it) is not checked. The Client is therefore subject to receiving data in its unverified state, except for any corrections that were made as part of the automatic verification process.
The dataset is originally supplied by the wholesalers, tour operators and other third parties, whereby any possible errors in the data present at the time of transferral to GIATA may still be included. For any such errors, GIATA shall not be held in any way responsible, but it will correct any errors of which we are informed in writing, without undue delay. The amount of available data within the data collection varies constantly and as such the object of this Agreement is not defined by a certain number of data sets.
Due to the constant delivery of data from third parties, the data collection is likely to grow during the duration of this Agreement. As a result of this, the value of the data collection will continually rise and greater business opportunities will be opened up to the Client.
Consequently, the work required for the delivery and maintenance of the data collection also increases, as does the technically unavoidable risk that the individual data within the data collection could be erroneous. In addition to the aforementioned pre-existing errors, which are present within the data collection from the start and lay outside of GIATA’s area of responsibility, individual data may also become erroneous due to incorrect matches carried out by GIATA. In order to nevertheless provide the Client with a favourable licence fee for the MultiCodes data collection and to maintain stable licence fees, the Client accepts the risk that individual data may be erroneous as a result of negligently inaccurate matching. Within this context, the Client exempts GIATA of any liability for damages, which may occur as a result of erroneous data. The exemption of liability also includes damages which can be traced back to grossly negligent errors in matching. Nevertheless, GIATA accepts responsibility for the prompt correction of any errors that they are informed of in writing to mappings@giata.com. GIATA will process up to five reported issues within one working day, and additional reported issues will be processed correspondingly within the following working days.