The handling of matching errors varies from case to case, and should therefore always be checked individually.
Whilst GIATA will endeavor to ensure that the content of any fact sheets is accurate, GIATA does not take responsibility for the information provided in the factsheets, which form the basis for the hotel texts and is, therefore, not liable for eventual inaccuracies or deviations of facts that have been ascertained. With regards to database content, GIATA only ensures to take care of the compilation and correct assignment of image and text data, the correction of inaccuracies, and any amendments it receives in regards to the factual information.
To ensure higher reliability of hotel texts, the Client will be obliged to report to GIATA any eventual complaints that are a result of inaccurate hotel texts, as well as any eventual inaccuracies of texts or images that they have been made aware of. The Client will submit modification requests with the relevant GIATA-ID to descriptions@giata.com.
GIATA will promptly check and, if necessary, correct inaccuracies in texts based on the modification requests received from Clients.