Hotel Rating Verification for Updates on Tripadvisor and Google: Accepted Documents and Process

Hotel Rating Verification Documents

To update a hotel’s category rating, provide one of the following verification documents:

• An official document from a national authority confirming the property’s category
• An official document from a recognized tourism organization confirming the property’s category
• If no official document is available, a signed statement from the property owner
• If no official document is available, a signed statement from a representative of the marketing or sales team confirming the current category

What to Submit

Official verification

Submit a document that clearly confirms the hotel’s category rating and is issued by:

• A national authority, or
• A recognized tourism organization

Alternative verification

If an official document is not available, submit a signed statement confirming the current category from:

• The property owner, or
• A representative of the hotel’s marketing or sales team

Processing Time

Rating update requests are processed within approximately 1–2 weeks. If additional information is needed, you will be contacted directly.